Ronald McDonald House Charities of Oregon & Southwest Washington

Our Portland East House at Randall Children's Hospital is undergoing renovations and will be closed for construction from March 1, 2025, through July 31, 2025.

To ensure families continue receiving support during this time, we’ve partnered with the DoubleTree by Hilton in downtown Portland. Families who would normally stay at our East House will be offered accommodations at the DoubleTree — at no cost to them. We will cover the full cost of the hotel room, incidentals not included.

The Following Criteria Must Be Met:

• Patients over 18 and caregiver(s) must pass regular screening criteria.
• Rooms can accommodate a maximum of 6 people.
• Every guest family member (including the patient) must pass a health screening to ensure that they are symptom-free.
• Guests (if over 18) must sign the "Stay Agreement" document at check-in.
• The family can function independently in our community living environments.

Please share the following:

  • RMHC staff will reach out to answer any questions within a week prior to arrival about the House if a reservation is secured.
  • All adult guests (18 and older) must present a picture form of identification upon arrival to the House.
  • For the safety of our guests, all adults are screened against the National Sex Offender Registry.
  • All families are placed “first come, first served”. Diagnosis does not change the status of a family on the waitlist. 
  • Screening criteria apply to all adults (including patients) that are 18 or older and who will be staying at Ronald McDonald House (RMHC).
  • Referral questions must be answered by or on behalf of all adults age 18 and older who will or may stay at RMHC within the next year.
  • If one adult in the household does not qualify, it may disqualify the entire family from staying. Please contact Family Placement Staff at (971) 230-6702 or family@rmhcoregon.org for exceptions.
  • The referrer must report any change in status that could be inconsistent with these criteria to RMHC. A family may be asked to leave if any criteria become a concern.

  1. Is the patient age 21 or younger? OR Is the patient unborn & scheduled for delivery within two weeks? (Requires a fetal therapy letter from the provider, scanned and sent to family@rmhcoregon.org.)
  2. At South Waterfront House in Portland, the patient and guardian must live 50 or more miles from the facility where they are receiving care. (Portland only)
  3. Are you a parent under the age of 18? (All parents under age 18 must be accompanied by their parent or legal guardian. In certain cases, an adult relative over the age of 25 may substitute.)
  4. Is the patient's diagnosis contagious? Depending on the isolation protocols, the family may be unable to stay due to the diagnosis. Please reach out to Family Placement for further information. 
If any answers below are “yes”, or, if parental or domestic abuse is suspected in the patient’s injury or illness, do not refer the family to stay at RMHC* and please notify our staff at (971) 230-6702 or family@rmhcoregon.org. *In some cases, only the individual will not be allowed to stay and the rest of the family will still be eligible. 

5. Are you or anyone that will be staying on the National Sex Offender Registry? (Please note our staff do run all party names against this list)

6. Do you or anyone else who will be staying in the house have any condition that could be potentially harmful to yourself or others, including a current substance abuse disorder?

7. Have you or anyone in your family been convicted of or are currently facing charges for a felony or violent criminal offense?

8. Are you or anyone in your family currently involved with Child Protection Services or under investigation for child abuse, neglect, or domestic violence?

9. Are you party to a current restraining order, protective order or no contact order?


To the best of your knowledge, you are confirming the accuracy of the information above of all patients and guests who will be staying at RMHC and authorizing the use and/or disclosure of protected health information from the treating hospital to RMHC for the purpose of accessing RMHC services. Disclosed information may include identifying information, patient diagnosis, reason for admission as well as other information pertaining to the child's medical condition. In order to stay at RMHC, family members must be symptom-free of contagious illness.

Hospital Staff Information
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Reservation Information
 
You may request to check-in the day before the patient's appointment. You must check out by 12 pm the day after a patient's appointment.
If you are discharged early, you have until the next day by 12 pm to check out. (If you want to request an exception to stay longer after being discharged, please call Family Placement at 971-230-6702.)
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Patient Information
To add additional patients, enter the information in the Additional Guests / Family Members section below and select the ‘patient’ relationship.

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Patient Preferred Name
Patient Preferred Pronouns
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For Fetal Care patients, please put the child’s expected date of delivery
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Inpatient - Hospitalized   Outpatient - Non-Hospitalized   Both, during this stay.

Patient Medicaid and OHP Information

While Ronald McDonald House Charities RMHC does not charge a fee or ask families to pay for their stay, we do work closely with state Medicaid (Oregon Health Plan OHP, Washington, Alaska and Idaho State Medicaid) to obtain lodging reimbursement for a family's stay. This funding helps RMHC ensure families are able to stay at no cost. If the patient is still in utero or a newborn, the parents medicaid information can be entered in.
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Guardian Information

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Guardian Preferred Name
Guardian Preferred Pronouns
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I agree to receive texts at this number.
I agree to receive texts at this number.
I agree to receive texts at this number.
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U.S. / Canadian Postal Code lookup


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Additional Information 
Additional Guests / Family Members

Add Another Guest
Please enter the name and phone number of someone who is NOT going to be staying at the Ronald McDonald House. 
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Expectant patients are allowed to stay up to two weeks before the scheduled delivery date. A referral from a social worker and a letter are required before the check-in date. Once you complete your registration request, please send a letter from the patient's provider to family@rmhcoregon.org that states the following. 

  • Patient Name
  • Diagnosis of fetus
  • A statement that NICU admission is required at birth or fetal monitoring is required up to the due date. 
  • Include the scheduled delivery date and the date the provider would like the patient to arrive
Will you be bringing a pet with you to the hotel? The DoubleTree Hilton has limited pet-friendly rooms. Family Placement will need to verify if there is one available if you intend to bring a pet with you. 
Does the family require an ADA Room?
We will do our best to accommodate, but this is not guaranteed. Please reach out to family placement to check on availability after you submit your request. Family@rmhcoregon.org.