The Ronald McDonald House of the Philadelphia Region requires all NEW families have a room request submitted by the hospital their child is visiting.
Please review our Eligibility Requirements, House Guidelines & Rules, and FAQ before submitting a room request.
BY SUBMITTING A ROOM REQUEST YOU ARE ACKNOWLEDGING THAT YOU UNDERSTAND THE FOLLOWING:
ELIGIBILITY: Submitting an application does not guarantee that a family is eligible to stay or that a room is available.
THIS IS NOT A RESERVATION: The Room Request you are about to submit is not a reservation. On the day of the requested arrival, the Family Services department will contact the family between 10:30 AM and 1 PM to inform them of their room request status. Families will receive an EMAIL if there are no rooms available. Families will receive a CALL if a room is available.
MAKING ALTERNATIVE ARRANGEMENTS: We strongly encourage all families to make a backup plan in the event that we are unable to accommodate them as we are typically at capacity. A discount hotel list is attached to the acknowledgment email we send once their request is processed.
BACKGROUND CHECKS: All caregivers, patients, and guests 18 and older must complete and clear a criminal background check prior to their stay. We reserve the right to deny entry to those whose criminal records may jeopardize the health, safety, and welfare of the House. We value honesty and transparency when discussing the contents of a criminal background check.
For updates or questions regarding room requests, please email Family Services at RoomRequests@philarmh.org or call us at 267-969-6220. Family Services is open 7 days a week from 9 AM to 5 PM.
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